Dispatcher at Patriot Ambulance, Inc.
December 2013 - Present
Provides Emergency Medical Dispatch (EMD) direction. Operates Emergency Medical Service (EMS) Computer-Aided Dispatching equipment to quickly and accurately receive and transmit in formation of an emergency nature for contracted communities and facilities. Evaluates incoming calls to determine the appropriate level of EMS assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures. Demonstrates extensive communications skills and exercises considerable judgment under pressure. Participates in the work of a dispatcher/call taker and performs other duties as assigned.
Service Dispatcher at Atlas Glen‐mor Oil
December 2012 - December 2013
Provided information via communication systems to coordinate the activities of HVAC service technicians. Maintained understanding of policies, procedures, and guidelines governing company service operations. Ability to communicate effectively in oral expression. Ability to deal with others using tact and discretion.
Dispatch Shift Supervisor at Massachusetts State Police
October 2010 - June 2012
Oversaw and monitored communications activities in order to ensure compliance with staffing schedules and duty assignments. Provided on‐the‐job training for new personnel. Provided information via communication systems to coordinate the activities of law enforcement personnel. Maintained records of radio transmission and teleprocessing systems recieved and/or transmitted. Maintained understanding of policies, procedures, and guidelines governing unit activites. Ability to communicate effectively in oral expression. Ability to deal with others using tact and discretion. Determined others training needs and provided or arranged for such training.
Dispatcher at Massachusetts State Police
April 1999 - October 2010
Received, reviewed and transmitted emergency and law enforcement related communications. Provided information via communications systems to emergency and/or law enforcement personnel. Gathered information through questioning individuals and by examining records and documents. Mantained accurate records. Demonstrated ability to deal tactfully woth others.